Reprint

If the received product is printed
incorrectly, damaged or in a bad quality, please contact us per E- mail and
attach photos of the errors. Our team will inspect the errors and have a
replacement sent out as soon as possible. That’s our Merchant Protection policy
for making sure that reprints are issued, if you receive a damaged
product.         

Refund

In case there are issues with the reprint,
after receiving all the required information, full order refund is placed to
your account within 1 business day after notifying Crafted Stories. That’s our
Merchant Protection policy for making sure that refunds are issued correctly.    

No Returns

Please note that we do not offer returns or exchanges for orders where
the wrong size or color of the product was selected by the customer.

If you have any questions, feel free to reach out to us at info@craftedstories.de
– we’ll get back to you as soon as possible.



If you’re looking for a color that’s not listed in our store, send us a message
– we’ll do our best to find it for you.



Got a custom design in mind? Whether it’s a picture, a phrase, or a combination
of both – share your idea with us! We’ll make sure your story is captured on
canvas the way you imagine it.



We especially appreciate your feedback. If there's anything you're not happy
with, please let us know – your opinion matters, and it's the only way we can
build a truly meaningful brand.



After your purchase, please take a moment to leave a review and rating – it
helps others know they can expect nothing but the best from us.

Thank you :)